BC Jobs
  • 17-Oct-2018 to 28-Feb-2020 (PST)
  • 5000 - Front Desk
  • SF, CA, USA
  • 20.25
  • Hourly
  • Part Time

Job Purpose:

Under the general guidance of the Clubhouse Operations Manager, perform all duties connected with arriving members and their guests as well as answering and field questions correctly in a timely manner. Also, to ensure that all our members and guests receive high quality, personalized service.

Duties & Functions:

  • Actively welcome, greet and members, guests and other visitors to the club.
  • Be able to professional answer the phone and route calls to the proper departments/ person.
  • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up.
  • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, guest rooms, room changes and account inquiries, and reservation inquiries.
  • Deal with all guest requests - whether in person or over the phone.
  • Update and maintain the reception notes, pass on all relevant notes to the Manager on duty so appropriate action may be taken.
  • Ensure the correct procedure and policy standards are adhered to as per the Front Desk Manual.
  • Ensure all necessary supplies are available for the front desk, manage par stock and request supplies.
  • Ensure work areas are cleaned and maintained at all times.

 

Specific Job Knowledge & Skills:

  • High School Diploma or equivalent required
  • One to two years in a public contact position, preferably in an upscale club or hotel
  • Computer skills needed to enter and locate work-related information
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Ability to maintain a positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork

 

Physical Abilities:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
  • Ability to spend extended lengths of time viewing a computer screen
  • Requires grasping, writing, repetitive motions, listening and hearing ability and visual acuity
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
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