BC Jobs
  • 16-Jan-2020 (PST)
  • Administration
  • SF, CA, USA
  • Depending on qualifications and experience
  • Salary
  • Full Time

Position: Clubhouse Operations Manager

Dept:  Club Administration & Operations

Reports to: General Manager

Direct Reports:  Housemen, Housekeeper, Front Desk, Print Shop

 

The Clubhouse Operations Manager (COM) is responsible for managing the staff responsible for clubhouse facilities and member services throughout the club.  The COM works closely with the General Manager to ensure high standards in service and member satisfaction related to clubhouse operations are met. The COM directly supervises the front desk agents, set up staff, and facility maintenance staff. This includes the Clubhouse guest rooms and print shop operations. The COM also assists in managing club & private event service, setup, and breakdown.

 

PRIMARY RESPONSIBILITIES

 

  • Sincere engagement with members, guests, and staff; listening to concerns and suggestions; observing, assessing, and evaluating all areas of responsibility; and working closely with the management team to implement appropriate and incremental improvements
  • Event set up logistics and management of set up staff
  • Budget planning and implementation maintain par levels of inventories
  • Work with vendors on ordering supplies and services for the club
  • Employee hiring, training, and development; plans and coordinates training and development programs, looking to ensure that the end to end experience is at a consistently high level; manages the long-range departmental staffing needs
  • Management of dining room/bar service, set up and break down

 

Bohemian Grove

During the major Grove events, the Clubhouse Operations Manager manages the Grove Commissary. This includes hiring, scheduling, training and supervising the seasonal workforce.

 

OTHER RESPONSIBILITIES

 

  • Creates staffing and general operating procedures for the front desk, housekeeping, maintenance, and repairs
  • Seek opportunities for improvement and formulate solutions
  • Resolve problems at both strategic and functional levels
  • Work collaboratively with the team to identify opportunities for improvement, find solutions, and implement them.
  • Monitors safety conditions and employee's adherence to safety procedures
  • Prepares clear and concise reports and maintains effective employee/employer relations
  • Assists in personnel management; responsible staff discipline and daily work schedules

 

QUALIFICATIONS/REQUIREMENTS

 

  • 3 - 5 years Club management or related hospitality experience
  • Bachelor's Degree or international equivalency in business, economics, hospitality, or similar area of study is desired
  • Certified Club Manager Credentials, or the strong desire to become a Certified Club Manager, is preferred
  • Previous food and beverage experience preferred
  • Knowledge and appreciation of food and wine
  • Possess strong working ability with technology 
  • Excellent verbal, written, and interpersonal skills
  • Prior experience working in a union environment is a plus

 

SALARY & BENEFITS

Compensation is open and will be commensurate with qualifications and experience. The Club offers a great benefit package: Medical, Dental, Vision, Life and generous 401K contribution.

 

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